Cascade Custom Helmet Policy
CUSTOM HELMET POLICY
Custom helmets are built to order.
* Due to supply shortages, reduced production and warehouse staff and increased shipping times, processing times may take longer
Helmet Ordering Process:
When you place an order with us at laxshack.com. we forward it to Cascade. Cascade then builds your helmet in approximately 5 days (excluding weekends and holidays - as indicated on their website.) For example, if you place your order Saturday July 2nd at 1:00pm EST, Cascade will not process it until Tuesday morning (after the weekend and after the July 4th holiday.)
Once the helmet is built, Cascade ships it from New York, USA back to The Lax Shack. Please note, Cascade does not drop ship helmets directly to Canadian Customers. The packaging, processing and shipping time from Cascade to The Lax Shack is approximately 5-10 business days. We will then ship your helmet to the address your provided via the shipping method you indicated and paid for. So please allow for the necessary shipping time.
What does all this mean to you? It means you will receive your brand new custom built helmet in approximately 10-15 business days (excluding holidays.)
Custom Helmet Return Policy:
Custom helmets are non-refundable. Cascade will not accept returns if the incorrect size, color or style was ordered. Please ensure you check all options before placing your order.
The Lax Shack works closely with Cascade to ensure that your custom helmet ordering is smooth, quick and painless. If you have any questions, please contact us.