Return Policy / Price Adjustment Policy / Pricing Error Policy
RETURN POLICY
General Return Policy
If you are not satisfied with your purchase, you may return an item covered by our General Return Policy within 30 days from the original date of purchase. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. You must meet these criteria before proceeding. All product returns require a Return Authorization Number. Please contact us at (877) 472-5299 for a return authorization number (RA #)
Items Not Eligible for Return
Items that cannot be returned include but are not limited to: custom helmets, custom gloves, custom leg guards, cut shafts and custom strung or dyed heads. Other Custom, Special or Team orders cannot be returned under any circumstances.
Shipping Charges
Customer must pay for the shipping charges incurred for returning the product. Please allow 14 business days - depending on shipping method and availability of product - for your return to be credited or an exchange made. All refunds will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund to appear on your statement.
How to Return Product
Please contact us at (877) 472-5299 for a return authorization number (RA #).
Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. Please take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement.
Please Return all Eligible Product to
- The Lax Shack
- 1080 Brock Road Unit #4
- Pickering, ON L1W 3H3
- RA Number: ###### (fill in your RA Number)
Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.
Exchanges
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire.
Please note that our standard Return Policy applies, only items eligible for a return may be returned. Please allow 14 days for a return to be received, inspected and processed.
Customers are responsible for shipping charges incurred to return the product to The Lax Shack. All product returns require a Return Authorization Number. Please contact us at (877) 472-5299 for a return authorization number (RA #). This number expires 30 days from the date of issue.
DAMAGED, INCORRECT, LOST ITEMS OR DEFECTIVE ITEMS
Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the damaged item.
Incorrect Items
If you received an incorrect item, please contact us by email (info@laxshack.com) or phone (877-472-5299) for a return number. Items must be in original condition (not worn), and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. Make sure to inspect the product prior to wearing to ensure they are the correct size, color, model, etc. Also take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement.
Lost Items
Should your package be deemed Lost in Transit, please contact us immediately. We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the lost item.
Defective Items
Simply email info@laxshack.com clear and accurate photos of the receipt and defective product(s). To ensure we received your email, please follow-up by email or contact us at (877) 472-5299. We will open a claim file at this time. We will forward this claim to the manufacturer on your behalf. When we receive a response from the manufacturer, we will contact you with more information. Please allow 7-14 days for this process.
Shipping Costs for Defective Items
If the manufacturer requests that the product(s) be shipped back to them, we will notify you and provide you with their shipping address. The Lax Shack is not responsible for the shipping costs for defective items. All product returns require a Return Authorization Number. We will call/email you with a return authorization number (RA #). This number expires 30 days from the date of issue.
At Lax Shack, we are committed to offering fair and competitive prices for high-quality products. We manage our pricing strategy to reflect manufacturers' suggested retail prices, market conditions, inventory levels, and operational costs.
Please be aware that we do not offer price adjustments if an item you purchased goes on sale or is marked down at a later date. The price you pay at the time of purchase is the final transaction price.
In the rare event of a pricing error at the time of checkout (e.g., the scanned price is higher than the clearly displayed price in-store), we comply with all applicable consumer protection laws and voluntary codes, such as the Retail Council of Canada's Scanner Price Accuracy Code. In such cases, the lower price will be honored at the point of sale.
This "no price adjustment" policy is separate from our standard return and exchange policy. If you wish to return an item according to the terms of our [Insert link to your Return Policy], you may do so and then purchase it again at the new price, provided all return conditions (e.g., original condition, receipt, time limits) are met.
If a product is ordered at an incorrect price:
- Order Cancellation: We reserve the right to cancel, terminate, or not process an order (including an accepted order) if the price or any other material information on the website is inaccurate.
- Notification: If we cancel an order due to a pricing error, we will notify you immediately.
- Refund: If payment has already been processed, we will issue a full refund to your original payment method. You will not be charged for the cancelled order.
- Option to Purchase at Correct Price: We may, at our discretion, offer you the opportunity to purchase the item at the correct, current price. You are under no obligation to accept this offer.
- Transparency and Fairness: If an error is discovered, we commit to communicating with you promptly and transparently to find a fair resolution.
If you have any questions about our pricing or policies, please contact our customer service at info@laxshack.com