Return Policy
RETURN POLICY
General Return Policy
If you are not satisfied with your purchase, you may return an item covered by our General Return Policy within 30 days from the original date of purchase. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. You must meet these criteria before proceeding. All product returns require a Return Authorization Number. Please contact us at (877) 472-5299 for a return authorization number (RA #)
Items Not Eligible for Return
Items that cannot be returned include but are not limited to: custom helmets, custom gloves, custom leg guards and custom strung sticks. Other Custom, Special or Team orders cannot be returned under any circumstances.
Shipping Charges
Customer must pay for the shipping charges incurred for returning the product. Please allow 14 business days - depending on shipping method and availability of product - for your return to be credited or an exchange made. All refunds will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund to appear on your statement.
How to Return Product
Please contact us at (877) 472-5299 for a return authorization number (RA #).
Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. Please take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement.
Please Return all Eligible Product to
- The Lax Shack
- 1080 Brock Road Unit #4
- Pickering, ON L1W 3H3
- RA Number: ###### (fill in your RA Number)
Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.
Exchanges
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire.
Please note that our standard Return Policy applies, only items eligible for a return may be returned. Please allow 14 days for a return to be received, inspected and processed.
Customers are responsible for shipping charges incurred to return the product to The Lax Shack. All product returns require a Return Authorization Number. Please contact us at (877) 472-5299 for a return authorization number (RA #). This number expires 30 days from the date of issue.
DAMAGED, INCORRECT, LOST ITEMS OR DEFECTIVE ITEMS
Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the damaged item.
Incorrect Items
If you received an incorrect item, please contact us by email (info@laxshack.com) or phone (877-472-5299) for a return number. Items must be in original condition (not worn), and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. Make sure to inspect the product prior to wearing to ensure they are the correct size, color, model, etc. Also take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement.
Lost Items
Should your package be deemed Lost in Transit, please contact us immediately. We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the lost item.
Defective Items
Simply email info@laxshack.com clear and accurate photos of the receipt and defective product(s). To ensure we received your email, please follow-up by email or contact us at (877) 472-5299. We will open a claim file at this time. We will forward this claim to the manufacturer on your behalf. When we receive a response from the manufacturer, we will contact you with more information. Please allow 7-14 days for this process.
Shipping Costs for Defective Items
If the manufacturer requests that the product(s) be shipped back to them, we will notify you and provide you with their shipping address. The Lax Shack is not responsible for the shipping costs for defective items. All product returns require a Return Authorization Number. We will call/email you with a return authorization number (RA #). This number expires 30 days from the date of issue.