Return Policy

RETURN POLICY

General Return Policy

If you are not satisfied with your purchase, you may return an item covered by our General Return Policy within 30 days from the original date of purchase. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. You must meet these criteria before proceeding.  All product returns require a Return Authorization Number. Please contact us at (877) 472-5299 for a return authorization number (RA #)

Items Not Eligible for Return

Items that cannot be returned include but are not limited to: custom helmets, custom gloves, custom leg guards and custom strung sticks.  Other Custom, Special or Team orders cannot be returned under any circumstances.

Shipping Charges

Customer must pay for the shipping charges incurred for both directions.  Please allow 14 business days - depending on shipping method and availability of product - for your return to be credited or an exchange made.  All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

How to Return Product

Please contact us at (877) 472-5299 for a return authorization number (RA #). Complete the Return Authorization form included with your order.  If you did not receive the form or have misplaced it, please download the Return Authorization Form.  Please include all the information, and carefully follow the instructions for return. A Return Authorization Number expires 30 days from the date of issue. Expired Return Authorizations will be refused and returned.

Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. Please take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement.

Please Return all Eligible Product to

  • The Lax Shack
  • 1080 Brock Road Unit #4
  • Pickering, ON L1W 3H3
  • RA Number: ####### (fill in your RA Number)

Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.

Exchanges

If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund or store credit and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

Please note that our standard Return Policy applies, only items eligible for a return may be returned for store credit.  Please allow 14 days for a return to be received, inspected and processed.

Customers are responsible for shipping charges incurred to return the product to The Lax Shack.  All product returns require a Return Authorization Number.  Please contact us at (877) 472-5299 for a return authorization number (RA #). A Return Authorization Number expires 30 days from the date of issue.

Damaged, Missing or Lost Items

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the damaged item.

Should your package be deemed Lost in Transit, please contact us immediately. We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the lost item.

Defective Items

An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn't been used. We are not responsible for product defects, because we do not manufacture the products we carry. We will replace the item and ship the replacement to you at no charge.

Shipping Costs for Defective Items

Customers are responsible for shipping charges incurred to return the defective product to The Lax Shack and shipping charges to receive the replacement product.  We do not pay the shipping costs for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. All product returns require a Return Authorization Number.  Please contact us at (877) 472-5299 for a return authorization number (RA #). A Return Authorization Number expires 30 days from the date of issue.