Warranty Information

 WARRANTY INFORMATION

*If you would like to make a warranty claim, please contact us (877) 472-5299 or email us info@laxshack.com

General Warranty Information

The Lax Shack will warranty your product to be free from defects in material and workmanship for a period of 30 days from the original purchase date (excluding shafts and heads, see Warranty Chart). If a product is covered by this warranty, we will repair at our discretion using new or refurbished components, or if a repair is not possible - issue a replacement. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, unauthorized modification, or improper storage conditions. The warranty does not cover parts that are subject to normal wear and tear. 

Items Not Covered by Warranty

Note:  The following products are not covered by replacement:  2.5mm replacement mesh for box or field goals; aluminum, 6000 series alloy, wood, or sale shafts; or mini sticks or mini goals.

How to Start a Warranty Claim

Simply email info@laxshack.com clear and accurate photos of the receipt and damaged product(s).  To ensure we received your email, please follow-up by email or contact us at (877) 472-5299.  We will open a warranty claim file at this time.  We will forward this claim to the manufacturer on your behalf.  When we receive a response from the manufacturer, we will contact you with more information. Please allow 7-14 days for this process.

Shipping Costs for Warranty Items

If the manufacturer requests that the product(s) be shipped back to them, we will notify you and provide you with their shipping address.  The Lax Shack is not responsible for the shipping costs for warranty items.  All product returns require a Return Authorization Number.  We will call/email you with a return authorization number (RA #). This number expires 30 days from the date of issue.

Lacrosse Shafts & Head Warranty Information

Heads:  Heads must not be abused, altered, defaced, pinched, dyed or otherwise negligently damaged.  Stringing components are not covered under warranty. 

Shafts:   Shafts must not be abused or otherwise negligently damaged.  Dings, dents, scratches or grip are NOT covered under warranty. Wood shafts, aluminum 6000 series shafts and Warrior Warp Krypto shafts are not covered under any warranty. Discounted shafts are also not covered under warranty. Warranty replacement shafts have a limited warranty that covers 50% of their retail value. If you use your warranty credit to upgrade to a more expensive shaft, your replacement shaft will have a full warranty.  

Manufacturer Warranty

Warranty periods and conditions will vary by manufacturer, please refer to the manufacturers’ websites for current warranty information.

Manufacturer

Heads

Shafts

Protective Equipment

Helmets

Eyewear

Brine

6 months

6 months

30 days

30 days

30 days

Cascade

n/a

n/a

30 days

1 year

2 year

Maverik

6 months

6 months

30 days

 n/a

6 months

STX

6 months

6 months

30 days

 

30 days

Under Armour

6 months

6 moths

30 days

 n/a

6 months

Warrior

6 months

6 months

30 days

 

n/a

StringKing

6 months 6 months n/a n/a n/a

ECD

6 months 6 months n/a n/a n/a

True Sports

6 months 6 months n/a na n/a

 

Warrior

Brine

Maverik

STX

Under Armour

Cascade

StringKing

East Coast Dyes

True Lacrosse

Epoch Lacrosse

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