Warranty

 WARRANTY INFORMATION

General Warranty Information

The Lax Shack will warranty your product to be free from defects in material and workmanship for a period of 30 days from the original purchase date (excluding shafts and heads, see Warranty Chart). If a product is covered by this warranty, we will repair at our discretion using new or refurbished components, or if a repair is not possible - issue a replacement. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, unauthorized modification, or improper storage conditions. The warranty does not cover parts that are subject to normal wear and tear. 

Items Not Covered by Warranty

Note:  The following products are not covered by replacement:  2.5mm replacement mesh for box or field goals; aluminum, 6000 series alloy, Warrior Warp Krypto, wood, or sale shafts; or mini sticks or mini goals.

Shipping for Warranty-Claimed Products

Customers are responsible for shipping charges incurred to return the warranty product to The Lax Shack and shipping charges to receive the replacement product.  We do not pay the shipping costs for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. All product returns require a Return Authorization Number.  Simply email us a clear and accurate photo of the receipt and damaged product.  To ensure we received your email, please follow-up and contact us at (877) 472-5299.  Once we review the photo, we will call you with a return authorization number (RA #). A Return Authorization Number expires 30 days from the date of issue.

Lacrosse Shafts & Head Warranty Information

Heads:  Heads must not be abused, altered, defaced, pinched, dyed or otherwise negligently damaged.  Stringing components are not covered under warranty. 

Shafts:   Shafts must not be abused or otherwise negligently damaged.  Dings, dents, scratches or grip are NOT covered under warranty. Wood shafts, aluminum 6000 series shafts and Warrior Warp Krypto shafts are not covered under any warranty. Discounted shafts are also not covered under warranty. Warranty replacement shafts have a limited warranty that covers 50% of their retail value. If you use your warranty credit to upgrade to a more expensive shaft, your replacement shaft will have a full warranty.  

Manufacturer Warranty

Warranty periods and conditions will vary by manufacturer, please refer to the manufacturers’ websites for current warranty information.

Manufacturer

Heads

Shafts

Protective Equipment

Helmets

Eyewear

Brine

6 months

6 months

30 days

30 days

 

Cascade

n/a

n/a

30 days

1 year

2 year

Maverik

6 months

6 months

30 days

 

6 months

STX

6 months

6 months

30 days

 

 

Under Armour

6 months

6 moths

30 days

 

6 months

Warrior

6 months

6 months

30 days

 

 

 

Warrior

Brine

Maverik

STX

Under Armour

Cascade

StringKing

East Coast Dyes

True Lacrosse

Epoch Lacrosse